Before returning equipment to AURES, please make sure to complete this form in order to obtain an RMA number (returns number).

This form should be completed by the POS reseller, using the dealer account details. If the product is to returned directly to the end user, then the “return address” field should be used to enter their details.
By submitting this document, you are agreeing to the terms and conditions of returns.

As soon as we receive your request, we will return the document together with your RMA number.
When returning the material, please mark the RMA number clearly on the product packaging.

Any returned equipment with no clear RMA number will be systematically refused.

(Compulsory fields are marked with *)

Company *
First name *
Surname *
Address *
Postal code *
Town *
Country *
Telephone *
E-mail *
Return address (if different from above)

Model *
Serial number *
Reason(s) for return *
Termes and conditions *
  • Any goods supplied by AURES that are found to be faulty ‘out of the box’ within 5 working days of delivery will be picked up and returned to AURES at our cost. All other goods must be returned to AURES at your cost.
  • Products returned for failures covered by the warranty will be repaired and returned at no cost to you.
  • Products returned outside of warranty, or with faults not covered by the warranty, will be repaired only after agreement has been given to proceed. Return carriage to your site will be invoiced along with the repair charge.
  • Goods damaged or lost in transit between your site and AURES will be your responsibility. You will be responsible to make claims directly with your chosen courier.
  • A repair report will be issued after inspection describing the fault and outlining the costs of repair (including costs for replacement parts and components.) It is your responsibility to advise us if you want the repair to proceed within 28 working days of receipt of this report. Failure to do so will result in the product being returned and an invoice raised for the inspection fee and return carriage.

Standard Business Customer Terms & Conditions apply to all invoices.