AURES RMA REQUEST

Before returning equipment to AURES, please make sure to complete this form in order to obtain an RMA number (returns number).

This form should be completed by the POS reseller, using the dealer account details. If the product is to returned directly to the end user, then the “return address” field should be used to enter their details.
By submitting this document, you are agreeing to the terms and conditions of returns.

As soon as we receive your request, we will return the document together with your RMA number.
When returning the material, please mark the RMA number clearly on the product packaging.

Any returned equipment with no clear RMA number will be systematically refused.

(Compulsory fields are marked with *)

Return address

AURES Technologies, Inc.
Attn: Service Team

15042 Parkway Loop, Building D
Tustin, CA 92780

Country *

Land/Country *

Pays *

Company *
First name *
Surname *
Address *
Postal code *
Town *
Telephone *
E-mail *
Return address (if different from above)

Model *
Serial number *
Reason(s) for return *
Termes and conditions *
  • Any goods supplied by AURES that are found to be faulty ‘out of the box’ within 5 working days of delivery will be picked up and returned to AURES at our cost. All other goods must be returned to AURES at your cost.
  • Products returned for failures covered by the warranty will be repaired and returned at no cost to you.
  • Products returned outside of warranty, or with faults not covered by the warranty, will be repaired only after agreement has been given to proceed. Return carriage to your site will be invoiced along with the repair charge.
  • Goods damaged or lost in transit between your site and AURES will be your responsibility. You will be responsible to make claims directly with your chosen courier.
  • A repair report will be issued after inspection describing the fault and outlining the costs of repair (including costs for replacement parts and components.) It is your responsibility to advise us if you want the repair to proceed within 28 working days of receipt of this report. Failure to do so will result in the product being returned and an invoice raised for the inspection fee and return carriage.

Standard Business Customer Terms & Conditions apply to all invoices.

Company *
First name *
Surname *
Address *
Postal code *
Town *
Telephone *
E-mail *
Return address (if different from above)
Number of items to be returned (Maximum 10)*

Product 1:

Model *
Serial number *
Reason(s) for return *

Product 2:

Model *
Serial number *
Reason(s) for return *
Product 3:

Model *
Serial number *
Reason(s) for return *
Product 4:

Model *
Serial number *
Reason(s) for return *
Product 5:

Model *
Serial number *
Reason(s) for return *
Product 6:

Model *
Serial number *
Reason(s) for return *
Product 7:

Model *
Serial number *
Reason(s) for return *
Product 8:

Model *
Serial number *
Reason(s) for return *
Product 9:

Model *
Serial number *
Reason(s) for return *
Product 10:

Model *
Serial number *
Reason(s) for return *

Termes and conditions *

Please refer to AURES Australia Terms and Conditions a copy of which is available on request.

Société *
Nom *
Prénom *
Adresse *
Code postal *
Ville *
Téléphone *
Email *
Adresse de retour (si différent)

Modèle *
Numéro de série *
Panne constatée *
Termes et conditions *
  • Tout retour sans numéro de RMA sera systématiquement refusé.
  • L’expédition du produit, d’AURES Technologies à chez vous, sera à nos frais, si le produit est couvert par la garantie.
  • Un produit retourné chez AURES sans N° ou fiche RMA apparent sera refusé.
  • Si le produit est Sous Garantie, il est réparé et réexpédié chez vous (ou à l’adresse de retour que vous nous aurez indiquée).
  • Si le produit n’est plus Sous Garantie, il est expertisé et un Devis de réparation (Gratuit) vous est adressé soit par mail ou bien par fax.
  • Si vous acceptez ce devis de réparation, vous devez nous retourner le devis signé et tamponné. La réparation suivra alors sont court comme pour un produit sous garantie.
  • Si vous refusez le devis de réparation, vous avez 2 possibilités :
  • Soit vous voulez récupérer votre produit, dans ce cas, nous vous le retournerons en port dû.
  • Soit vous ne voulez pas récupérer votre produit, dans ce cas, nous le détruirons.

Nous vous garantissons la confidentialité des informations que vous nous communiquez. Conformément à l’article 27 de la loi n° 78-17 du 6 janvier 1978 relative à l’informatique, aux fichiers et aux libertés publiques, vous avez à tout moment la possibilité d’avoir accès à ces informations, de les faire rectifier ou détruire.

Firma/Company *
Vorname/First name *
Nachname/Last name *
Strasse/Address *
Plz/Postal code *
Stadt/Town *
Telefon/Telephone *
E-mail *
ABWEICHENDE RÜCKSENDEADRESSE / RETURN ADDRESS (IF DIFFERENT FROM ABOVE)
ANZAHL DER ZURÜCKZUSENDENDEN PRODUKTE / NUMBER OF ITEMS TO BE RETURNED
*

Produkt/Product 1:

BETREFFENDES PRODUKT / MODEL
*
SERIENNUMMER / SERIAL NUMBER *
*
FEHLERBESCHREIBUNG / SPEZIELLE HINWEISE / REASON(S) FOR RETURN *
*

Produkt/Product 2:

BETREFFENDES PRODUKT / MODEL
*
SERIENNUMMER / SERIAL NUMBER *
*
FEHLERBESCHREIBUNG / SPEZIELLE HINWEISE / REASON(S) FOR RETURN *
*
Produkt/Product 3:

BETREFFENDES PRODUKT / MODEL
*
SERIENNUMMER / SERIAL NUMBER *
*
FEHLERBESCHREIBUNG / SPEZIELLE HINWEISE / REASON(S) FOR RETURN *
*
Produkt/Product 4:

BETREFFENDES PRODUKT / MODEL
*
SERIENNUMMER / SERIAL NUMBER *
*
FEHLERBESCHREIBUNG / SPEZIELLE HINWEISE / REASON(S) FOR RETURN *
*
Produkt/Product 5:

Model *
Serial number *
Reason(s) for return *
Produkt/Product 6:

BETREFFENDES PRODUKT / MODEL
*
SERIENNUMMER / SERIAL NUMBER *
*
FEHLERBESCHREIBUNG / SPEZIELLE HINWEISE / REASON(S) FOR RETURN *
*
Produkt/Product 7:

BETREFFENDES PRODUKT / MODEL
*
SERIENNUMMER / SERIAL NUMBER *
*
FEHLERBESCHREIBUNG / SPEZIELLE HINWEISE / REASON(S) FOR RETURN *
*
Produkt/Product 8:

BETREFFENDES PRODUKT / MODEL
*
SERIENNUMMER / SERIAL NUMBER *
*
FEHLERBESCHREIBUNG / SPEZIELLE HINWEISE / REASON(S) FOR RETURN *
*
Produkt/Product 9:

BETREFFENDES PRODUKT / MODEL
*
SERIENNUMMER / SERIAL NUMBER *
*
FEHLERBESCHREIBUNG / SPEZIELLE HINWEISE / REASON(S) FOR RETURN *
*
Produkt/Product 10:

BETREFFENDES PRODUKT / MODEL
*
SERIENNUMMER / SERIAL NUMBER *
*
FEHLERBESCHREIBUNG / SPEZIELLE HINWEISE / REASON(S) FOR RETURN *
*
BEDINGUNGEN UND KONDITIONEN / TERMS & CONDITIONS
*
  • Im Garantiefall sendet der Händler die Ware zu seinen Lasten an uns. Innerhalb Deutschlands, Österreichs und der Schweiz übernehmen wir Reparatur und Rückversand.
  • Außerhalb der Garantiezeit, oder bei Schäden, die nicht durch die Garantie abgedeckt werden, erstellen wir nach Wareneingang einen kostenfreien Kostenvoranschlag. Der Rückversand der Ware erfolgt kostenpflichtig.
  • Bitte beachten Sie, dass Kostenvoranschläge innerhalb von 14 Tagen schriftlich zu beantworten sind – andernfalls retournieren wir die Ware unrepariert und kostenpflichtig.
  • Wir haften nicht für Transportschäden oder den Verlust der Ware auf dem Versandweg zu uns.
  • Stellen Sie vor der Zusendung von Ware an uns sicher, dass Sie alle auf dem Produkt gespeicherten Daten gesichert und Sie persönliche, vertrauliche oder geschützte Informationen entfernt haben. Wir haften nicht für dauerhaften Verlust, die Beschädigung, den Missbrauch, die Wiederherstellung oder das Wiederaufspielen von Daten. Wir erstellen keine Datensicherung. Dies gilt auch für den Fall, dass Sie aufgrund eines Defekts nicht mehr auf Ihre Daten zugreifen können. Sie stimmen zu, dass wir jegliche auf dem Produkt installierten Daten, Software oder Programme löschen dürfen, ohne sie anschließend wiederherstellen zu müssen.
  • Bei nicht fachgerecht verpackten Systemen erlauben wir uns eine Pauschale von 25€ für Verpackungsmaterial zu erheben.
  • Für stark verschmutzte Systeme, erlauben wir uns eine Reinigungspauschale von 49€ netto in Rechnung zu stellen.
  • Wir verweigern die Annahme von Warensendungen, oder retournieren diese kostenpflichtig, wenn diese ohne zuvor beantragte RMA-Nummer angeliefert werden.
  • RMA-Nummern sind 30 Tage lang gültig und verfallen danach. Die Ware muss innerhalb dieser Zeit zu uns geschickt werden. Danach muss ein neuer RMA-Antrag gestellt werden.
Company *
First name *
Surname *
Address *
Postal code *
Town *
Telephone *
E-mail *
Return address (if different from above)
Number of items to be returned (Maximum 10)*

Product 1:

Model *
Serial number *
Reason(s) for return *

Product 2:

Model *
Serial number *
Reason(s) for return *
Product 3:

Model *
Serial number *
Reason(s) for return *
Product 4:

Model *
Serial number *
Reason(s) for return *
Product 5:

Model *
Serial number *
Reason(s) for return *
Product 6:

Model *
Serial number *
Reason(s) for return *
Product 7:

Model *
Serial number *
Reason(s) for return *
Product 8:

Model *
Serial number *
Reason(s) for return *
Product 9:

Model *
Serial number *
Reason(s) for return *
Product 10:

Model *
Serial number *
Reason(s) for return *

Termes and conditions *
  • Any goods supplied by Aures that are found to be faulty ‘out of the box’ within 5 working days of delivery will be picked up and returned to Aures at our cost. All other goods must be returned to Aures at your cost.
  • Products returned for failures covered by the warranty will be repaired and returned at no cost to you.
  • Products returned outside of warranty, or with faults not covered by the warranty, will be repaired only after agreement has been given to proceed. Return carriage to your site will be invoiced along with the repair charge.
  • All non-warranty products returned to Aures Technologies Ltd for repair will incur a non-negotiable inspection, cleaning and handling fee of £45.00 for system/displays & £20.00 for printer/scanner.
  • Goods damaged or lost in transit between your site and Aures will be your responsibility. You will be responsible to make claims directly with your chosen courier.
  • A repair report will be issued after inspection describing the fault and outlining the costs of repair (including costs for replacement parts and components.) It is your responsibility to advise us if you want the repair to proceed within 28 working days of receipt of this report. Failure to do so will result in the product being returned and an invoice raised for the inspection fee and return carriage.
  • It is your responsibility to remove all personal data from the equipment being returned, before such equipment is returned to AURES. You agree to indemnify AURES Technologies Ltd against any form of liability, cost or damage incurred by AURES Technologies Ltd as a result of any failure on your part to do this.

Standard Business Customer Terms & Conditions apply to all invoices.

Company *
First name *
Surname *
Address *
Zip Code *
Town *
Telephone *
E-mail *
Return address (if different from above)
Number of items to be returned (Maximum 10)*

Product 1:

Model *
Serial number *
Reason(s) for return *

Product 2:

Model *
Serial number *
Reason(s) for return *
Product 3:

Model *
Serial number *
Reason(s) for return *
Product 4:

Model *
Serial number *
Reason(s) for return *
Product 5:

Model *
Serial number *
Reason(s) for return *
Product 6:

Model *
Serial number *
Reason(s) for return *
Product 7:

Model *
Serial number *
Reason(s) for return *
Product 8:

Model *
Serial number *
Reason(s) for return *
Product 9:

Model *
Serial number *
Reason(s) for return *
Product 10:

Model *
Serial number *
Reason(s) for return *

Termes and conditions *

Any goods supplied by AURES that are found to be faulty ‘out of the box’ within 5 working days of delivery will be picked up and returned to AURES at our cost. All other goods must be returned to AURES at your cost.Products returned for failures covered by the warranty will be repaired and returned at no cost to you.Products returned outside of warranty, or with faults not covered by the warranty, will be repaired only after agreement has been given to proceed. Return carriage to your site will be invoiced along with the repair charge.All non-warranty products returned to AURES Technologies, Inc. for repair will incur a non-negotiable inspection, cleaning and handling fee of $45.00 for system/displays & $20.00 for printer/scanner.Goods damaged or lost in transit between your site and AURES will be your responsibility. You will be responsible to make claims directly with your chosen courier.A repair report will be issued after inspection describing the fault and outlining the costs of repair (including costs for replacement parts and components.) It is your responsibility to advise us if you want the repair to proceed within 28 working days of receipt of this report. Failure to do so will result in the product being returned and an invoice raised for the inspection fee and return carriage.Standard Business Customer Terms & Conditions apply to all invoices.