Why There is No One-Size-Fits-All Approach With Kiosks

9 November 2022

With some types of IT hardware, it really doesn’t matter how or where they are deployed in business. A laptop, for example, does the same job whether it is being used in a company head office or on a retail shop floor or on the production line of a manufacturer.

To a certain extent, the same applies to EPOS terminals. Sales transactions follow much the same process whether you are in a fashion outlet or a supermarket, a bar or a restaurant. As long as your EPOS device can identify the item, log the price and process payment, the rest is about finer details.

Things are a little different with self-service kiosks. Kiosks are having a huge impact on customer-facing operations across a wide range of commercial sectors, and for good reason. They help businesses create a better customer experience by streamlining service, cutting queues and empowering modern consumers to help themselves, something we are all increasingly used to doing thanks to the influence of web-based and digital commerce. In this new and evolving world we now find ourselves in coming out of a global lockdown this is even more prevalent.

Business owners understandably see the way kiosks are being used in, say, the QSR sector, noting the way McDonalds, and others have reported an increase in average spend as well as lower waiting times since deploying them, and they think – I want that for my business.

But it is not quite as simple as a fashion retailer or a grocery store or even a casual dining establishment being able to install the types of kiosk McDonalds uses and enjoying the same kind of success.

The Right Kind of Configuration

Whereas conventional EPOS terminals essentially handle the very last stages of a transaction – logging the sale and processing payment –